Privacy Policy

Last updated: November 2024

1. Introduction

QilinGO, operated by Beijing Qilin Co., Ltd. (北京祺麟科技有限公司), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

We collect information you provide directly to us, including:

  • Account Information: Name, email address, phone number, and WeChat ID when you create an account or apply as a guide
  • Profile Information: Photos, bio, languages spoken, and areas of expertise for guides
  • Communication Data: Messages exchanged through our platform
  • Payment Information: Payment details when you make or receive payments through our platform
  • Location Data: General location information to show relevant content and guides in your area

We also automatically collect certain information when you use our platform:

  • Device information (browser type, operating system)
  • Usage data (pages visited, features used, time spent)
  • IP address and general location
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Connect travelers with guides and tour operators
  • Send you technical notices, updates, and support messages
  • Respond to your comments, questions, and requests
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and abuse
  • Personalize and improve your experience

4. Information Sharing

We may share your information in the following circumstances:

  • With Guides/Travelers: When you make a booking or inquiry, relevant information is shared with the other party to facilitate the service
  • Service Providers: With third-party vendors who perform services on our behalf (payment processing, hosting, analytics)
  • Legal Requirements: When required by law or to protect our rights, privacy, safety, or property
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it by law.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a structured, machine-readable format
  • Objection: Object to certain processing of your personal information

To exercise these rights, please contact us at the email address below.

8. Cookies

We use cookies and similar technologies to:

  • Keep you logged in
  • Remember your preferences
  • Understand how you use our platform
  • Improve our services

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our platform.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information, we take appropriate safeguards to ensure your information remains protected.

10. Children's Privacy

Our platform is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: